Privacy Policy

Legal Document

1. Information We Collect

When you create an account with r888, we collect information that is necessary for us to verify your identity, process transactions, and provide you with a secure gaming environment. This information is collected directly from you at the point of registration and throughout your use of our services.

We may also collect certain technical and behavioral data automatically when you interact with our platform. This helps us keep our services running smoothly, detect fraud, and personalize your experience where appropriate.

Personal Information

The following personal details may be collected during registration and subsequent account usage:

• Full legal name and date of birth (for age verification — r888 requires players to be 21+ years of age)
• Email address and mobile phone number used to contact you for account-related notifications
• Residential address, including city and district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Rajshahi)
• Government-issued identification documents for KYC (Know Your Customer) verification purposes
• Payment method details, including bKash, Nagad, Rocket, or Upay mobile wallet identifiers used for deposits and withdrawals

Technical and Usage Data

In addition to personal information, we collect certain technical information when you access r888 through a web browser or mobile device. This data helps us maintain platform stability and a consistent experience for every user:

• IP address and approximate geographic location (country and city level — not GPS coordinates)
• Device type, operating system version, and browser type used to access our platform
• Pages visited, session duration, game sessions played, and betting activity on r888
• Referral source — how you first arrived at r888 (e.g., direct URL entry, a search engine, or a bookmark)

2. How We Use Your Information

r888 uses the personal and technical data we collect strictly for legitimate operational and service-delivery purposes. We do not process your data in any manner that is inconsistent with the purposes described below:

• Account creation, verification, and ongoing account management, including processing deposits and withdrawals via bKash, Nagad, and other supported payment methods
• Customer support — using your contact details and account history to resolve queries quickly and accurately
• Fraud prevention and security — monitoring account activity to identify suspicious behaviour and protect all users on the platform

3. Cookies and Tracking Technologies

r888 uses cookies — small text files stored on your device — to maintain your login session, remember your preferences, and gather anonymized analytics data. Cookies do not contain your password or payment information, and they cannot be used to run programs or deliver viruses to your device.

You have full control over cookies through your browser settings. Disabling cookies may affect certain features of r888, such as remembering your preferred language or maintaining an active session. We recommend reviewing your browser's help documentation for guidance on managing cookie settings on Android or iOS devices.

4. Sharing Your Information

r888 does not sell, trade, or rent your personal information to third parties. We may, however, share limited data with trusted service providers and partners who help us operate the platform — and only under the following strictly defined conditions:

• Payment processors — to facilitate secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other integrated payment gateways
• Game software providers — providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi require certain anonymized session data to deliver fair and certified game outcomes
• Legal and regulatory compliance — if required by applicable law, court order, or government authority within Bangladesh or an applicable jurisdiction
• Fraud prevention services — sharing minimal account identifiers with anti-fraud systems to protect the integrity of our platform and all registered players

5. Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data in transit between your device and r888 servers is encrypted using SSL technology. Sensitive account data is stored in encrypted format and access is restricted to authorised personnel only. While no online platform can guarantee absolute security, we are committed to maintaining robust protections and continuously reviewing our security procedures to keep your data safe.

6. Your Rights

As a registered user of r888, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at the email address provided in this policy:

• Right of access — you may request a copy of all personal data we hold about you
• Right of rectification — you may request corrections to any inaccurate or incomplete personal information on your account
• Right of erasure — you may request deletion of your account and associated personal data, subject to any legal obligations we have to retain certain records
• Right to withdraw consent — where we rely on your consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal

7. Data Retention

We retain your personal data for as long as your account remains active or as required to provide you with our services. Once you close your account, we will delete or anonymize your personal information within a reasonable period, except where we are legally required to retain certain records — for example, transaction records for anti-money laundering compliance or tax reporting purposes. In such cases, we retain only the minimum data required and store it securely.

8. Children and Minors

r888 is strictly intended for adults aged 21 years and above. We do not knowingly collect any personal data from individuals under the age of 21. If we become aware that a person under this age has provided us with personal information, we will take immediate steps to delete such data and close the associated account.

We encourage parents and guardians in Bangladesh to monitor the online activities of those in their care and to make use of available parental control tools on Android and iOS devices to restrict access to gambling-related content.

9. Links to Third-Party Services

r888 may reference or integrate with third-party payment services such as bKash, Nagad, and Rocket. Please note the following important distinctions:

• Each third-party service has its own independent privacy policy and data handling practices, which are entirely separate from this Privacy Policy
• r888 is not responsible for the privacy practices or content of third-party payment platforms or any external service provider
• We recommend reviewing the privacy policies of bKash, Nagad, Rocket, Upay, and any other payment partner before initiating a transaction through their platforms
• Game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming operate under their own data agreements with r888 and are contractually bound to handle any data shared with them securely and only for agreed purposes
• r888 does not control and is not responsible for the security or privacy practices of any third-party platform, and your use of those services is at your own discretion

10. Changes to This Policy

r888 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users via the email address on file and post a prominent notice on our platform. The updated policy will take effect from the date it is published. We encourage you to review this page periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way r888 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

Our support team operates 24/7 and is fluent in both English and Bengali to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. You can reach us at: [email protected]

12. Governing Language

This Privacy Policy is written in English. In the event of any conflict or ambiguity between the English version and any translated version of this document, the English version shall take precedence. r888 provides translated versions of this policy as a courtesy to assist non-English-speaking users and these translations are provided for informational purposes only.

By continuing to use r888 after any changes to this Privacy Policy, you acknowledge that you have read and understood the updated terms and agree to be bound by them. If you do not agree to the revised policy, you must discontinue use of r888 immediately and may request account closure by contacting our support team.